Large enterprises invest significant portions of their budget into improvement programs of one sort or another. Some achieve excellent results while others continually struggle to make any sustainable progress.

In tHO’s experience one surprisingly frequent cause is the fashion and overuse of Business Process Re-engineering!

The above illustrates an organisation prepared to invest in quality. The problem is that it relies too much on big bang programs and probably massive investment in new IT systems.

Too often little or no attention is paid to gaining the emotional involvement and buy-in of the staff who operate in the system.

The result is not only wasted budget – it can provoke cynicism and damage customer relations. Productivity and morale suffer.

Unless your staff understand how they influence performance and what it means for the business, then all of the re-engineering and new IT systems in the world will be sure to disappoint!

tHO’s experience with sustaining quality improvement can help you to ignite the passion and desire in your staff to make things better and to reduce their tolerance for mediocrity and waste. We will help you develop an environment with employee behaviours that encourage continuous learning and improvement.  Where firefighting is replaced by prevention!

We will provide a package of tailored support which typically includes, leadership coaching , enterprise skills and problem solving training.

We will also integrate this fully with any business re-engineering program that you are installing – if it's still needed!