Business Process Design and Improvement
Outdated practices and work flows which fail to evolve over the years can be surprisingly wasteful.
Whenever the business objectives or priorities change, managers must check to make sure all the work activites reflect the new needs. If not, then it's not long before productivity collapses.
Activities that are created for short term expediency can end up becoming permanently built in to the process. Costing money but producing very little value.
Staff and managers grow accustomed to "the way we do it" and in the worst cases, extra jobs have to be created to pick up the new tasks!
Managers have a special role in ensuring that they continually review, evaluate and improve on the work practices and methods in their teams. Senior management needs to continually evaluate the system as a whole to ensure that all the teams and departments, e.g. sales and design are interoperating together effectively and efficiently to achieve the common purpose.