QUALITY MANAGEMENT

Many businesses view quality as an programme such as "6 sigma", "Lean", "ISO" etc. We take a different approach. Our view is that the quality "issue" is NOT about tools or programmes. It is foremost about attitude, professionalism and the level of business understanding of managers and staff.

"We emphasise the importance of doing the right things over doing things right."

Businesses are more successful when their staff and managers have a clearer understanding of business basics - how their work affects sales, costs, profit and job security.

Our approach blends training in easy to learn and powerful analytic tools with an appreciation of the business "facts of life".

We can also underpin this and help the organisation develop the habit of quality by providing mentoring support to key management and staff.

Includes

Review of current business situation and performance issues or goals
Identifying and establishing key business and operational performance indicators
Training in data collection, analysis and problem solving
Review of current management approach to problem solving and quality
Identification of primary causes of defects, waste, delays, rework etc.
Development and support to implement corrective actions
Train management to sustain ongoing, continuous improvement.

See also our section on Enterprise Skills training which also includes aspects of quality skills training such as problem solving.