the Hidden Office

tHO is first and foremost about improving productivity by assisting organisations in government and industry make more effective use of their financial and human resources.

We first focus on your business objectives and goals and how well your operations are set up to achieve them. We help identify activities and resources that are potentially wasteful and that have little impact on the business goals and targets.  We can almost bet that your staff are busy - but are they and the structures and processes that support them achieving the levels of productivity you seek?

We look at Quality. We help identify and improve activities that doubly weaken productivity when they produce poor service that then needs even more work to put right!

We then help our clients to deliver the changes which improve the capability and performance of their resources (financial, management and staff). Aligning all fully with the business goals and objectives.

Our third area of focus is staff development, specifically Enterprise Skills. We help managers (especially!) and staff develop the right behaviours that will make a tangible difference to your business.

Before you spend another pound or hire (or fire!) another person make sure you are first getting the best from what you have. Contact us and we will show you how we can help mobilise the hidden offices of resource within your operations!

Our specialisms, all focussed on improving organisational productivity.....

tHO was founded by Denis Taylor, an internationally experienced general manager and business improvement expert with 18 years of senior level success in government and industry.

Originally educated and trained as a Physicist, he soon moved to business management and worked with a number of major companies in the UK and abroad. He is an expert in improving organisational effectiveness and productivity.

• AT&T/NCR - Vice President of Operations and Quality Minneapolis MN, Ithaca NY
• DELL - Vice President of Global Procurement Austin Texas
• Solectron - General Manager/VP Scotland, Europe Dunfermline, Amsterdam
• SDI* - Senior Director, Trade & Investment Glasgow *Scottish Development International/Government

He has seen how struggling and successful companies commonly expend substantial levels of energy (staff and budgets) on activities that do not support their aims or provide good customer value.

tHO was formed to help organisations benefit from his success at dealing with what he views as the top three causes of that waste;

• Disconnects between business objectives and what actually happens operationally.

• Ineffective quality management and problem solving skills.

• Management and staff who lack essential winning behaviours - commitment to learn and achieve;  passion and confidence to overcome adversity.

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